We cannot accept responsibility for delays on the part of any delivery company we use, nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays
We currently do not offer refunds on any of our garments, however if you are unsatisfied with your order you must notify us within 7 days of receiving the goods, otherwise we will assume the order has been accepted. However, if you are unsatisfied with your purchase we do offer an exchange for any item(s) of the same value. PLEASE ENSURE THAT YOU SELECT THE CORRECT SIZING FOR CLOTHES PURCHASED BEFORE SECURING THE PAYMENT. Check the sizing guide if you are unsure about the clothing measurements. If you do wish to exchange an item(s), postage costs will be your responsibility and we advise you to return using a recorded and signed for service.
We use PayPal who are one of the most trusted, secure & widely used online payment gateways available.
By placing an order with Tokyo Red, you are deemed to have accepted the above terms & conditions